Refund and cancellation policy

Site visits and written quotes are free and carry no obligation. You owe us nothing until you accept a quote and pay a deposit.

• Cancel within 48 hours of paying your deposit and we refund the deposit in full, provided we have not yet ordered materials cut to your measurements.
• Cancel after that point and we refund your deposit less any materials already made to your measurements and any costs we have committed to. We will show you those costs in writing.
• Cancel on the day of installation, after our team has travelled to your property, and a call out charge may apply as stated in your quote.

You can move your installation date at no cost by telling us at least 48 hours beforehand. If we need to move the date, for example because of weather or delivery delays, we will offer you the earliest alternative.

Pool fencing is made and fitted to your pool, so it cannot be returned as a stock item. If something is faulty or not installed as agreed, tell us within seven days of installation, or at any point during the five year warranty for manufacturing and workmanship faults. Our first step is to repair or replace the affected part at no charge. If we cannot put it right within a reasonable time, we will agree a fair refund with you for that part of the work.

• Damage caused by accident, misuse or work by others.
• A fence removed, altered or reinstalled by someone other than us.
• Changes of mind about colour or layout after installation is complete.

Approved refunds are paid by bank transfer to the account that paid us, normally within 14 days of us agreeing the amount. We do not charge a fee to process a refund.

Email sales@babysecure.ae or call +971 58 558 1377 with your name, address and quote number. Your written quote and our terms and conditions apply alongside this policy, and your quote takes priority where the two differ. Nothing here affects your rights under UAE consumer protection law.